Samsung accounts are what make life easier for most users of devices from this manufacturer. Users get a lot of features that can be extremely useful. In very simple terms, a Samsung account is an account that allows the user to use all Samsung services without the need to register every time. However, from time to time, users may find that they are unable to log into their accounts. What to do in such a situation? Next, you will learn about the most common Samsung account problems and how to fix them.
What Are the Most Common Problems With a Samsung Account?
As you understand, a Samsung account is a necessary tool if you are a Samsung user. It makes it possible to store all the vital data and synchronize it with another Samsung device. Sometimes users may encounter such a problem that they cannot log into their Samsung account.
For example, it is impossible to log in or there are notifications like “An error occurred during an SSL connection” or “Sign in failed due to difference between current time and device”. Fortunately, this does not mean that you will no longer be able to log into your Samsung account. Next, you can find an effective solution to such a problem that does not require the help of professionals.
What Causes the Problems With a Samsung Account?
What causes the problems with logging into my Samsung account? There are many reasons why you may encounter them. For example, these may be problems associated with the basic settings of your gadget, outdated system software, and even a poor Internet connection.
Sometimes, the issues with the Samsung account can be related to the necessity to change the phone number. In this case, you will have to restore access to the account, and this is the point when a lot of user face troubles. That’s why Howly experts have already prepared an all-in-one Samsung account change phone number guide, and you are welcome to discover it. We, in the meanwhile, will proceed with discovering other reasons for Samsung account problems and the ways to resolve them efficiently.
How to Fix Problems With Samsung Account?
So, how to get rid of the problem with logging into your account? There are some effective tips that you can use to get rid of problems with logging into your Samsung account. Check out the tips below.
Start With the Pre Tips
Before we start to check out tips on how to fix the problem with logging into your Samsung account, you need to complete some basic steps. They will help you quickly and effectively deal with many problems and make all the next tips effective in practice.
Reboot Your Device
The first thing to start with is to reboot your device. This is a basic step that will make all the next steps effective. So, reboot your device, and then you can proceed with the next steps in order to get rid of the problem with logging into your account. This will help to get rid of many bugs.
Restart Your Router
If you are using a Wi-Fi connection, then you should definitely try to reboot your router too since problems with unstable Internet can cause errors with logging into your account too. So try restarting your router and make sure your Internet connection is stable.
Clear the Cache
Galaxy Apps use cache to improve performance. But sometimes it can happen that the cache can be the reason why some functions do not work. Therefore, the procedure for clearing the cache can help you to get rid of many problems. When it comes to Samsung account problems, this tip will be effective too. How to do it? Here is a simple algorithm that you need to do:
- Go to Settings and then go to Application Manager.
- Open Galaxy Apps and then go to the Storage section.
- Next, you need to select Clear Cache.
- Try out to log in.
Reset Account Password
Resetting your password is another effective way to get rid of the problem with logging into your account. However, this requires that you know your passwords or have access to the email account that you used to create your Samsung account. Here is a simple algorithm that you need to follow to reset your account password:
- Open your smartphone settings.
- Click on your account above.
- Enter your email address/phone number depending on what you used when registering.
- Click the “Forgot password” button.
- Next, you will receive a link to reset your password.
- Try to sign in again.
Check the Date and Time
One common reason why login problems can occur is that the date and time are set incorrectly, especially if you get such errors as “An error occurred during an SSL connection” or “Sign in failed due to difference between current time and device”. It is worth noting that due to such incorrect settings, there may be a problem with other services on your device. Therefore, it is important to set the correct date and time.
Update Firmware to The Last One
Despite the fact that the system is usually updated automatically, it is worth checking for updates to your system. If an updated version is available, there is a high probability that, in connection with this, many functions do not work correctly. Here is a simple algorithm for how to check for a system update:
- Go to your smartphone settings.
- Go to the Software Update section.
- Click Download and Install.
- Install all available updates on your device.
We hope this article has helped you figure out how to fix your Samsung account, or at least given you some ideas about where you might look for help. However, if you’re still having trouble, Samsung’s customer support team can help you out with any technical issues or questions about your account, so don’t hesitate to reach out to them instead of struggling to solve an issue independently.