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Keyboard Not Working on Surface: A Troubleshooting Guide

Having a fully functional keyboard is crucial for any Surface Pro user. However, it can be frustrating when you encounter issues with your Surface Pro keyboard. In this comprehensive guide, we will explore the possible causes behind a non-functional keyboard on the Surface Pro and provide effective solutions to help you get your keyboard back in working condition.

Why Is My Keyboard Not Working on Surface Pro?

If you find yourself asking, “Why is my keyboard not working on Surface Pro?” you’re not alone. Many Surface Pro users encounter keyboard issues that hinder their productivity and usability. Let’s explore some of the common reasons behind a non-functional keyboard on the Surface Pro:

  1. Hardware Issues: One of the primary causes of a non-working keyboard on the Surface Pro is hardware-related problems. Physical damage, such as spills, drops, or excessive pressure, can result in a malfunctioning keyboard. If the keyboard has suffered any visible damage, it may require replacement or repair.
  2. Driver Problems: Outdated or incompatible keyboard drivers can disrupt the communication between the keyboard and the Surface Pro. When the drivers are not properly installed or become corrupted, the keyboard may stop functioning correctly. It’s essential to ensure that you have the latest and compatible keyboard drivers installed on your device.
  3. Software Glitches: System updates, software conflicts, or bugs can also lead to keyboard malfunctions on the Surface Pro. Sometimes, an update or software installation can cause unexpected issues that affect the keyboard’s functionality. In such cases, troubleshooting the software and resolving any conflicts can help restore the keyboard’s operation.
  4. Battery Issues (Wireless Keyboards): If you’re using a wireless keyboard with your Surface Pro, it relies on batteries for power. If the batteries are depleted or not installed correctly, the keyboard may not function at all. Checking the battery levels or replacing the batteries can potentially resolve the issue.
  5. Loose Connections: In some instances, the keyboard may stop working due to loose connections between the keyboard and the Surface Pro. Ensure that the keyboard is securely connected and properly attached to the device. Detaching and reattaching the keyboard can help establish a reliable connection and restore functionality.
  6. System Settings: It’s worth checking the system settings to ensure that the keyboard is enabled and properly configured. Sometimes, accidental changes to the settings or misconfigurations can cause the keyboard to stop working. Verify that the keyboard settings are correctly set up to match your preferences.

Remember, each Surface Pro model may have specific nuances and troubleshooting steps, so it’s essential to consult the official Microsoft support documentation or reach out to their customer support for detailed guidance tailored to your device.

By understanding the potential causes behind a non-functional keyboard on the Surface Pro and implementing the appropriate solutions, you can troubleshoot and resolve the issue effectively, restoring the full functionality of your keyboard and enhancing your overall user experience.

What Causes the Surface Keyboard to Stop Working

The Surface Pro keyboard plays a vital role in the overall functionality of your device, so when it suddenly stops working, it can be frustrating. Let’s explore some of the common causes behind a non-working Surface Pro keyboard:

  1. Physical Damage: Accidental spills, drops, or excessive pressure on the keyboard can result in physical damage that prevents it from functioning correctly. Water damage, for example, can corrode the internal components and render the keyboard inoperable. It’s essential to handle your Surface Pro and its keyboard with care to avoid physical damage.
  2. Loose Connections: A loose or improperly connected keyboard cable can disrupt the signal transmission between the keyboard and the Surface Pro. Over time, regular use or movement of the device may loosen the connection, leading to a non-working keyboard. Ensuring that the keyboard cable is securely attached can help resolve this issue.
  3. Battery Drain (Wireless Keyboards): If you’re using a wireless keyboard with your Surface Pro, a depleted battery can cause it to stop working. It’s important to regularly check the battery status and replace the batteries when needed. Additionally, make sure the batteries are correctly inserted into the keyboard to establish a proper power connection.
  4. Driver Issues: Outdated or incompatible keyboard drivers can interfere with the proper functioning of the Surface Pro keyboard. When the drivers are not up to date or become corrupted, it can lead to communication problems between the keyboard and the device. Updating the keyboard drivers or reinstalling them can help resolve this issue.
  5. Software Conflicts: System updates or the installation of new software can sometimes cause conflicts that affect the functionality of the Surface Pro keyboard. Incompatibilities between different software components can lead to unexpected issues, including a non-working keyboard. Resolving these conflicts by updating the software or performing system troubleshooting can often restore the keyboard’s operation.
  6. System Settings: Occasionally, changes in the system settings can inadvertently disable or misconfigure the Surface Pro keyboard. It’s worth checking the keyboard settings to ensure that it is enabled and properly recognized by the system. Adjusting the settings and restoring them to their default configuration can help resolve this issue.

Understanding the potential causes behind a non-working Surface Pro keyboard can assist you in troubleshooting the problem effectively. By addressing physical damage, checking connections, managing power supply (for wireless keyboards), updating drivers, resolving software conflicts, and verifying system settings, you can increase the chances of restoring your Surface Pro keyboard to full functionality. If the issue persists, consulting official Microsoft support or seeking professional assistance may be necessary to diagnose and resolve the problem.

How to Fix Surface Pro Physical Keyboard Issues

Physical keyboard issues on your Surface Pro can significantly impact your productivity. Here are some troubleshooting steps to help you fix physical keyboard problems:

  1. Inspect for Physical Damage: Start by carefully examining your Surface Pro keyboard for any visible signs of physical damage. Look for spills, cracks, or loose keys. If you notice any damage, it may require professional repair or replacement.
  2. Detach and Reattach the Keyboard: Sometimes, a loose connection between the keyboard and the Surface Pro can cause issues. Detach the keyboard from the device and then reattach it firmly, ensuring it snaps into place securely.
  3. Clean the Keyboard: Dust, debris, or particles lodged between the keys can interfere with their movement and cause keys to become unresponsive. Use a can of compressed air or a soft brush to gently clean the keyboard, removing any debris that may be affecting its functionality.
  4. Restart Your Surface Pro: A simple restart can often resolve temporary glitches and restore the functionality of the keyboard. Save your work, close any open applications, and restart your Surface Pro. Check if the keyboard starts working properly after the restart.
  5. Update Keyboard Drivers: Outdated or incompatible keyboard drivers can contribute to physical keyboard issues. To update the drivers, follow these steps:

    a. Press the Windows key + X and select “Device Manager” from the menu.
    b. Expand the “Keyboards” category.
    c. Right-click on the keyboard entry and select “Update driver.”
    d. Choose the option to automatically search for updated drivers online.
    e. Wait for the driver update process to complete and then restart your Surface Pro.

  6. Perform a System Restore: If the physical keyboard issues started occurring after a recent software or system change, performing a system restore to a point before the issue began may help. This will revert your Surface Pro’s settings to a previous state when the keyboard was functioning correctly.

    a. Press the Windows key + X and select “Control Panel.”
    b. Go to “System and Security” > “System.”
    c. Click on “System protection” in the left pane.
    d. Select “System Restore” and follow the on-screen instructions to restore your system to a previous state.

If these troubleshooting steps do not resolve the physical keyboard issues on your Surface Pro, it’s advisable to contact Microsoft support or visit an authorized service center for further assistance. They will have specialized knowledge and tools to diagnose and fix hardware-related problems with your keyboard.

How to Fix Surface Pro Touch Keyboard Bugs

If you’re experiencing bugs or glitches with the touch keyboard on your Surface Pro, try the following solutions to resolve the issue:

  1. Restart the Touch Keyboard: Sometimes, a simple restart of the touch keyboard can help resolve minor bugs. To do this, open the taskbar on your Surface Pro, right-click on the touch keyboard icon, and select “Close.” After that, reopen the touch keyboard and check if the bugs have been resolved.
  2. Update Windows and Keyboard Drivers: Keeping your operating system and keyboard drivers up to date is crucial for optimal performance. Make sure your Surface Pro is running the latest version of Windows and that your keyboard drivers are up to date. To update Windows, go to Settings > Update & Security > Windows Update. To update keyboard drivers, follow the steps mentioned in the “Update Keyboard Drivers” section of this guide.
  3. Disable and Re-enable the Touch Keyboard: Disabling and re-enabling the touch keyboard can sometimes resolve bugs. To do this, go to Settings > Devices > Typing. Under the Touch keyboard section, toggle the “Show the touch keyboard when not in tablet mode and there’s no keyboard attached” option off and then on again. This action can refresh the touch keyboard settings and potentially fix any bugs.
  4. Reset Touch Keyboard Settings: Resetting the touch keyboard settings to their default values can help eliminate any customized settings or preferences that might be causing the bugs. Go to Settings > Devices > Typing. Scroll down and click on “Advanced keyboard settings.” Under the “Reset your keyboard” section, click on “Reset.” Confirm the reset by selecting “Reset” again in the pop-up window.
  5. Run Keyboard Troubleshooter: Windows provides a built-in troubleshooter specifically designed to detect and fix common keyboard issues. To run the keyboard troubleshooter, go to Settings > Update & Security > Troubleshoot. Scroll down to find the “Keyboard” option, click on it, and then click on “Run the troubleshooter.” Follow the on-screen instructions provided by the troubleshooter to identify and resolve any touch keyboard bugs.
  6. Perform a System Reset or Refresh: If none of the above solutions work, performing a system reset or refresh can help eliminate any underlying software issues that might be causing the touch keyboard bugs. Note that performing a system reset or refresh will remove all your personal files and installed applications, so make sure to back up your important data before proceeding. To perform a system reset or refresh, go to Settings > Update & Security > Recovery and follow the instructions provided.

If the touch keyboard bugs persist after trying these solutions, it’s recommended to contact Microsoft support or visit an authorized service center for further assistance. They will have the expertise to diagnose and resolve any hardware or software-related issues that may be affecting your Surface Pro touch keyboard.


Dealing with a non-working keyboard on your Surface Pro can be frustrating, but with the right troubleshooting steps, you can often resolve the issue and restore full functionality. Whether you’re facing physical keyboard issues or encountering bugs with the touch keyboard, there are solutions available to help you overcome these challenges.

For physical keyboard issues, start by inspecting for physical damage, ensuring a secure connection, and cleaning the keyboard. Restarting your Surface Pro and updating the keyboard drivers can also help resolve common issues. If necessary, consider performing a system restore to a point before the problem occurred or contacting professional support for hardware-related concerns.

When facing touch keyboard bugs, try restarting the touch keyboard, updating Windows and keyboard drivers, or disabling and re-enabling the touch keyboard. Resetting touch keyboard settings and running the keyboard troubleshooter can also be effective solutions. In more severe cases, a system reset or refresh might be required to address underlying software issues.

Remember to follow the specific troubleshooting steps tailored to your Surface Pro model and consult official Microsoft support documentation for additional guidance.

By understanding the potential causes of keyboard issues, implementing the suggested fixes, and seeking professional help if needed, you can overcome keyboard-related challenges and regain a fully functional and productive experience with your Surface Pro.

Ensure that you handle your device with care, keep it updated, and follow best practices for maintenance to minimize the occurrence of future keyboard problems.

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